FAQ

It is the co-location of a multi-disciplinary team of professionals who work together, under one roof, to provide coordinated services to victims of family violence. While a Family Justice Center may house many partners, the basic partners include law enforcement, prosecutors, civil legal service providers, and community-based advocates. The core concept is to provide one place where victims can go to talk to an advocate, plan for their safety, interview with law enforcement, meet with a prosecutor, receive information on shelter, and get help with transportation.

The services that a victim or survivor can receive at the Family Justice Center Sonoma County includes:

  • Advocacy
  • Mental Health Services
  • Client Technology Area
  • Assistance with Clothing
  • Crime Victim Assistance
  • Deaf and Hard of Hearing Services
  • Survivor Groups and/or Therapy Services
  • Immigration Services
  • Intake Assessment
  • Legal Advocacy
  • Resource Center
  • Access to a Safe House
  • Safety Planning
  • Transportation Assistance

At the Family Justice Center Sonoma County, we offer services for victims of domestic violence, sexual assault, elder abuse, child abuse, and stalking. We also offer services to the families of victims, but we do not serve the abuser.

When you first arrive at the center, you will be greeted by the front-desk receptionist, who will ask you to fill out our client reception form. At this time, you will be given a visitor’s badge and asked to wait for a Navigator to meet with you. A Navigator will meet with you and will conduct an intake. During the intake, they will review confidentiality with you and ask you to complete some paperwork. You will also have the opportunity to ask any questions that you have. The navigators will then work with you to assess what services you need and will help you to develop a plan so that your needs are being met. The navigator can help you with making appointments with other agencies as well.

A children’s play area is available while you are receiving services.

All services are free of charge and are available to people who are victims and reside in Sonoma County or who live outside of Sonoma County but were victimized in Sonoma County.

Yes, we serve all victims, regardless of their immigration status. Your immigration status will NOT be used against you at FJCSC. No questions will be asked pertaining to immigration status, unless you are working with a Board of Immigration Appeals (BIA) accredited representative with U-Visa and T-Visa applications.

The FJCSC offers live computer interpretive services on-site through Purple Communications technology, and various other technologies to assist clients who are deaf or hard of hearing.

An advocate can assist clients by taking them through a legal intake and determining whether a Temporary Restraining Order is necessary. If so, an appointment will be made to meet with a Legal Aid attorney to go over paper work and determine how best to proceed.

No. We offer services to all victims within Sonoma County regardless of whether they file a police report or not.

On-site, we have staff that speaks English, Spanish. We also have access to a language line, which is able to provide interpretive services in many languages.

The Family Justice Center Sonoma County is located at 2755 Mendocino Ave. Suite 100 Santa Rosa, CA 95403.

 

FJCSC is accessible using public transportation. Both Santa Rosa CityBus and Sonoma County Transit have bus stops located near FJCSC. If you are using Santa Rosa CityBus, take route 14 and get off at Ventura Ave. and Administration Drive. If you are using Sonoma County Transit, take route 60 or 62 and get off at Mendocino Ave. and Administration Drive.

 

For schedules please look at these websites:

Sonoma County Transit: http://sctransit.com/all-routes/

Santa Rosa City Bus: https://www.srcity.org/1661/Maps-and-Schedules

SMART Train: http://www.sonomamarintrain.org/schedules-fares

 

Google Map

As members of the public service community, most of the people you will meet at the Family Justice Center Sonoma County are Mandated Reporters. This means that if you tell us about suspected or known abuse to a child, elder, or dependant adult we will make a report to the appropriate agency (Child Protective Services, Adult Protective Services, etc.). Staff must also make a report if a client expresses a desire to commit an act which would hurt him/herself (suicide) or another person (homicide). Reports are made in the interest of keeping our clients and their families safe.

All of the services at the FJCSC are confidential, except in the instances listed in the Mandatory Reporting section of this site. If clients wish for their service providers to coordinate on their behalf, the client may allow information to be shared by signing a Release of Information.